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Sunday, January 28, 2018

Artificial Intelligence Impact on Consumers Travel Experience From Booking Reservations to In-flight Entertainment and Checking into Hotel Rooms.

Nearly every day there’s a new headline about the latest application of artificial intelligence in the travel industry.
AI is having a significant impact on the way consumers experience travel at nearly every stage of the process: From booking travel reservations to in-flight entertainment and checking into hotel rooms.
Among the noteworthy recent developments is Kiwi.com’s decision to adopt the use of Intelligent Virtual Assistants (IVAs) for its enterprise customer care.
Created by Massachusetts-based Interactions, LLC, the IVAs will work with Kiwi.com customers to complete tasks traditionally handled by agents—doing such things as changing seats, adding bags or even adding a pet-companion to the trip.


It’s an offering that was particularly critical for Kiwi.com (which provides value flight itineraries), because the IVAs allow the rapidly growing company to communicate seamlessly with customers from all over the world, despite a customer’s native language.
The virtual assistants are capable of speaking to and understanding people, regardless of accent, slang or other challenges that might come up in common conversation.
“As consumers around the world realize that their travel and adventure goals are within reach, growth at Kiwi.com has exploded,” said Kiwi.com Chief Customer Officer David Reid. “Our vision is to make traveling simple and accessible to everyone. Interactions’ unique IVA solution means that we can support our customers, stay on-brand, not worry about miscommunications from accents and give them an incredibly accurate customer experience as we meet their travel requests.”
During a recent interview with TravelPulse, Interactions CEO Mike Iacobucci said his company has seen incredible demand for its IVA technology within the travel and hospitality industry. Brands are realizing the benefits of smart technology that conforms to the user.
“Intelligent virtual assistants allow us to create human-like conversations,” said Iacobucci. “It’s just like dealing with a live person.”
Beyond Kiwi.com, Interactions also counts amount its clients another well-known travel industry name: Hyatt.
Interactions has weaved its virtual assistants into the hotel chain’s guest reservation process, which means that when customers call Hyatt to make a reservation, they’re greeted by an IVA.
It’s important to make a distinction here, however. IVAs are a gigantic leap forward from the automated customer service systems of year’s past that drew the ire of consumers everywhere.
“Automated systems were not necessarily put in place for the benefit of the consumer. They were used by companies trying to get cost savings and deflection,” explained Iacobucci, who pointed out that the AI virtual assistants designed by Interactions are capable of having far more granular conversations with consumers, going well beyond the type of communications that had been happening with automated systems.
There are numerous value propositions for the customer when it comes to the IVAs.
To begin with, customers no longer have to wait to speak to an agent when calling a particular company. And rather than dealing with a non-productive automated system, customers are served by a virtual assistant that helps them do whatever they needed to do.
“The consumer gets a frictionless transaction with the brands they’re trying to deal with,” said Iacobucci.
As for the long-term prospects of AI in the travel industry, Iacobucci cautioned that travel industry leaders will need to make sure the technology in question adds real value, allowing travelers to get things done with less effort than dated methods and technologies.
“Widespread adoption will come when decision-makers in the travel industry see AI technologies at work in the real world that provide a competitive advantage,” Iacobucci said.
It’s a point not lost on Chris Konya, a strategist at the innovation and brand design consultancy Sylvain Labs.
The New York and Virginia-based company specializes in understanding what the consumer really needs and how to deliver that most efficiently. Its clients include such household names as Google, Facebook, Patagonia and more.
Konya agrees that emotional intelligence must be balanced with artificial intelligence when it comes to serving customers.
“Today we see a number of travel brands missing the mark, leveraging newfangled technology in places and at costs where they simply don’t pay off,” Konya wrote in a recent white paper on the topic. “And when travel innovation misses the mark, not only do limited resources fail to create a true benefit, but consumer confidence in the brand is slowly chipped away.”
There are plenty of examples in the travel industry of technology (not limited to AI) that leans more toward the gimmicky end of the spectrum, Konya told TravelPulse:
“When you think about some of the technology people are focusing on, such as having one controller in a hotel room that controls the drapes, and the lights and the television and music—that’s great, but for the amount of investment someone puts into that, it could have gone into something that had a higher impact and created greater loyalty.”
To help make her point, Konya pointed to the evolution of the trending forms of travel: There was a time when adventure travel was the next big thing, followed by experiential travel and now, she says, we are on the precipice of transformational travel, or communing with nature.
But at their most basic level, all of these trends are really about helping people step away from the technology and the media that we’re inundated with day in and day out.
Also not to be overlooked within this evolution is the advent of Airbnb, which became immensely popular in many ways because it too offered something refreshing: allowing people to explore places in a way that was different, providing them with access to local people’s lives and worlds. It wasn’t about fancy remote controls or using a smartphone to order room service.
All of which is to say that if the goal is creating brand loyalty, then artificial intelligence and emotional intelligence in the travel industry will need to inform each other in order to ultimately get it right.
“I think it comes down to how you use technology in general,” said Konya. “I think if you feed technology with the right human inputs then it becomes really useful and powerful. But without that first input, how are you going to get to an output that is useful for people?” Click here to learn more...

Tuesday, October 10, 2017

Airport of Stuttgart As Gateway to Beautiful Fall Drives

Germany’s sixth largest airport is the best gateway to one of the most multifaceted regions in Europe and from where you can quickly reach all your destinations in Southwest Germany.

Germany’s sixth largest airport is the best gateway to one of the most multifaceted regions in Europe and from where you can quickly reach all your destinations in Southwest Germany.
The southwestern part of Germany—otherwise known as the state of Baden-Württemberg—is famous for its forests, high plateaus, half-timbered houses as well as the car industry. Stuttgart, the capital of Baden-Württemberg, is home to Mercedes-Benz and Porsche and is surrounded by scenic routes. 
Schwarzwaldhochstraße (Black Forest High Road)
This oldest and best-known tourist road in the Black Forest is about 40 miles long and winds its way up to over 3,000 feet. It starts in the town of Baden-Baden and leads through the forest along the ridge of the mountain range to Freudenstadt.
On the way, you will pass charming hotels, cozy restaurants and magnificent views of the Rhine and the French mountains of the Vosges. 
Burgenstraße (Castle Road)
Southwest Germany is loaded with castles both big and small, some of which date back to the 13th century. In the northern part of the state, the Castle Road originally went from Mannheim to Nuremberg but was extended all the way to Prague, which makes it more than 600 miles long.
The most famous and movie-like castles are Mannheim and Heidelberg. From there, the tour goes on through wonderful gardens and palaces in the Neckar Valley and Bavaria before crossing into the Czech Republic. 
Badische und Württembergische Weinstraße (Baden and Württemberg Wine Roads)
The two wine regions, Baden and Württemberg, each have their own scenic wine road about 500 miles long, which makes Southwest Germany a great destination for wine enthusiasts.
The Württemberg wine road passes Heilbronn, Stuttgart and the Neckar Valley where you can sample local wines such as Trollinger, Riesling, Lemberger or Müller-Thurgau.
The Baden wine road starts close to Heidelberg. It passes the Black Forest and ends in the very south at Lake Constance. The road is lined with small cozy wine taverns where you get to sample the Burgunder wines. 
  
Bertha Benz Memorial Route
Bertha Benz was the wife of Carl Benz, the inventor of the automobile. In 1898, without the knowledge of her husband, she and her two sons took the car and went on a long-distance ride from Mannheim to Pforzheim and back to prove to the public that this means of transportation was suitable for everyday life.
The road leads through the Rhine Valley, the Kraichgau, also known as German Tuscany, and the northern Black Forest. There is also no shortage of castles and fortresses along the way. 
To make these beautiful scenic routes even more accessible, Delta Air Lines provides direct flights from Atlanta to Stuttgart six days per week. You can also connect through Frankfurt, Duesseldorf, Munich or Zurich on most other airlines.
If you would like to make your arrival or departure easier for an elderly family member or treat yourself to some luxury at the start of your holiday, book your own personal VIP Service at Stuttgart Airport.




The VIP Arrival package includes pick-up at the aircraft with a Mercedes VIP limousine or an escort through air bridge; assistance with entry formalities; porter service for up to four items of luggage; escort to the public sector of the terminal for an all-inclusive price for two passengers: 130€, each passenger and 50€ for each additional passenger. Wondering when to buy an airline ticket? Click here for detail information on how get cheap flights ticket for your next trip

Saturday, June 24, 2017

Summer Flights - How TO Search Cheapest Long-haul Flights & Last Minute Alternative Beach Holiday Savings

#SummerFlightSaving - Summer is here and everyone's thinking about their summer hols, so how can you make big savings during this #summerholiday?

Flying long-haul is more affordable than ever thanks to some significant flight price drops over the past year. Search for a flight now and look for the #SUMMERSALE icon. The savings will be automatically be applied when you check out.



Did we knock you off your seat? That's right we are having a #SummerFlightSale !

#SummerTravelers  will find deals on thousands of flights including on our already-deeply-discounted Express Deals Flights.



 Hurry, this is only for a limited time! Sale ends July 3rd! Click here to Book and Save now.



Last minute holiday packages - Sometimes it's hard to find the best deal, so we've pulled together cheap breaks, flights and accommodation so you don't have to do the hard work!

Alternative beach holidays - Fancy a beach holiday, but don't want to battle through the crowds to find a good spot for your towel? We've rounded-up some exciting destinations that are a little off the beaten track. #summerspecialssearch Click here to search and save now

Wednesday, June 21, 2017

Delta Airlines Luxurious Airbus A350 Planes Tickets For It"s Delta One Suites And Delta Premium Is On Sale For Travelers Looking To Fly In Style

Delta Air Lines has announced that tickets for its Delta One suites and Delta Premium Select fares on the carrier’s new Airbus A350 planes are officially on sale for travelers looking to fly in style.
Delta’s Airbus A350s are scheduled to enter service in fall of 2017, and the airline will become the first in the United States to take delivery of the new planes.  Search Delta Flights 



Delta’s A350 will make its first flight on Oct. 30, traveling from Detroit to Narita, Japan. Delta Premium Select will also be found on international flights to Incheon, South Korea, and Beijing, China.
Passengers interested in Delta One suites will find the service includes a full-height door at every suite, sliding privacy dividers between center suites, customizable ambient lighting, dedicated stowage compartments, contemporary designs, memory foam comfort cushions, an 18-inch entertainment monitor plus a universal power outlet and high-powered USB port at every seat.  Search Delta Flights 

As for customers looking to purchase Delta Premium Select fares, the tickets will offer more personal space (38 inches of pitch, 19 inches of width and seven inches of recline), in-flight blankets and pillows, amenity kits, noise-canceling headphones, pre-departure beverage service, a 13.3-inch in-flight entertainment screen, in-seat power ports and Sky Priority service.  Search Delta Flights 

The enhancements are part of Delta’s multi-billion dollar investment in the customer experience, which includes a cabin modernization program featuring new seats, seatback entertainment systems, high-capacity overhead bins, Wi-Fi on nearly all flights, free main cabin meals on select flights, upgraded free main cabin snacks, chef-curated meals in Delta One, a seasonal wine program and more.  Search Delta Flights 

Following the Delta One suite debut on the A350 planes, the airline will eventually roll out the same service for its Boeing 777 fleet.  Looking to maximize your return on investment or points and miles earnings, the Delta SkyMiles program can help you get there. Search Delta Flights 

Tuesday, May 30, 2017

Japan Airlines to Launch New NYC-Tokyo Route this Spring

Japan Airlines announced Thursday that it will add nonstop daily service between New York and Tokyo beginning this spring in a move designed to "enhance customer convenience." 

Launching April 1, 2017, the new route will travel between New York's John F. Kennedy International Airport and Tokyo's Haneda Airport and will join the carrier's existing route between JFK and nearby Narita International Airport.

 Haneda, which is about an hour's drive away from Narita, is closer to downtown Tokyo. Therefore, the new route is likely to be a hit with international travelers hoping to cut down on their travel time to one of Asia's premier destinations. Once service begins in April, the airline will operate one daily round-trip flight on a Boeing 777-300ER aircraft.

 In order to open up a slot at Haneda and make the new route possible, Japan Airlines shifted its Honolulu-Haneda route to Narita. In addition to the new route, the carrier will add more seats to its existing daily evening flight from Narita to JFK by switching to the aforementioned 777-300ER aircraft, which boasts 244 seats compared to the 161 currently available onboard the Boeing 787-8 Dreamliner the airline uses now.

 The switch to the 777-300ERs will also make eight first class seats available on the two routes. The airline also announced Thursday that it plans to ramp up service between Narita and Moscow, Russia, as well as between Narita and Honolulu amid increased demand.

Summer Holiday And How Technology Made Long Flight Travel Lot More Easier

Air traveler numbers this summer are expected to rise over last year summer according to the trade group air travel survey. Airlines expect to carry 234 million passengers from June 1 2018 through Aug. 31, 2018 up from the summer record of 225 million a year ago, 





Flying halfway around the planet is a shocking, yet exciting, experience. Think about it. You can wake up at home, yet end the day in an entirely different country with an unfamiliar landscape, culture and feel.
While the exhilaration of traveling somewhere new is hard to match, it does come at a cost. To get somewhere far away, you often must fly for eight, ten or sixteen hours in a single sitting. That’s a long time on a plane, especially in coach. Here are some tips to help you endure:

Technology has made long-distance travel a lot easier to bear. Most long-haul carriers offer in-flight Summer Entertainments, and some even offer back-of-the-headrest entertainment devices in every single seat.
To get the most bang for your buck, make sure you book long- haul flights with carriers that do offer personal entertainment devices. Once you do, your twelve-hour flight can be less of a burden and more of the perfect opportunity to watch four or five movies in a row.
Keep in mind that one carrier can differ from another, and even the age of the aircraft in question can affect entertainment availability. Thus, look closely at which plane you'd be flying and do your research.

If you don’t want to stare at a screen all day, bring a good book (or two), or a Kindle for reading. Occasional reading breaks mixed in with movies and napping can make the time fly by.

Long-haul flights are the absolute worst when you’re uncomfortable. To have the best chances at relaxation, consider paying extra to select your seat early. While you might balk at a $35 upcharge for an assigned window or aisle seat, you’ll wish you weren’t so cheap if you wind up stuck in the dreaded middle for an entire flight.

While sitting in economy plus is bearable, a business class seat (and especially a lie-flat seat) can make flying rather relaxing. If you have the money to splurge, consider spending the extra cash for more comfort on your longest flights. You can also sign up for an airline credit card to start saving miles for a business class seat instead.

Plane food isn’t that great anyway, but it’s especially awful when you get something you don’t like. If you’re a picky eater or just want something special, you can request a special meal ahead of time. Consider asking for a vegetarian, kosher, Asian, or Indian dish to mix things up.

Dressing comfortably isn’t the easiest thing to do if you’re heading straight from the airport to a business meeting. Fortunately, you can dress comfortably (and smartly) if you buy the right attire.
Bluffworks makes a comfortable and nearly wrinkle-free blazer for men who want to travel comfortably yet look put-together when they land. Throw it on with a pair of slacks and you’ll feel like you’re in your jammies. For the ladies, Travel Smith makes some professional-looking and comfortable attire that fits with nearly any business agenda.

The best travel pillow for your needs really depends on your sleep style and how you’re most comfortable. You may need to experiment some to find the right travel pillow for your needs.
If you’re a stomach sleeper, for example, the famous (and funny-looking) Skyrest Travel Pillow is one to consider. If you don’t mind your head tilting to the side, one of those U-shaped pillows could work wonders.

If you’re especially sensitive to sounds, noise-cancelling headphones can create a safe, quiet space while you fly. You can find a ton of options on Amazon.com for $30 and up.

This final tip is probably the most important: Bring a portable charger that can recharge your phone and other devices. While many flights have in-flight plug-ins, not all do. What would you do if your phone died and you were desperate for a game of Solitare?
Lots of companies give portable chargers away for free, but if you need one now and can’t wait for a freebie, you can buy them online for around $10.

As you get ready for busy travel summer season, airlines are setting a new record with investments into new aircraft, technology and overall customer experience.